Shipping Policy
Shipping Policy
October 6, 2026
Welcome to Builders Lock & Hardware (“we,” “our,” or “us”). We are committed to providing reliable and straightforward shipping for every order placed through our website.
This Shipping Policy explains our shipping methods, processing times, delivery expectations, fees, order tracking, and other important information related to receiving your order from Builders Lock & Hardware.
This Shipping Policy explains our shipping methods, processing times, delivery expectations, fees, order tracking, and other important information related to receiving your order from Builders Lock & Hardware.
1. Order Processing
We may collect the following types of information:
- Most Orders Are Processed Within 1–2 Business Days After Payment Is Confirmed.
- Orders Placed on Weekends or Holidays Will Begin Processing on the Next Business Day.
- Some Special-Order, Made-to-Order, or Manufacturer-Shipped Products May Require Additional Processing Time.
- You Will Receive an Order Confirmation by Email After Your Order Is Successfully Placed.
2. Shipping Time
We Offer Reliable Shipping Throughout the United States.
- Standard Delivery Times Vary Based on Product Availability and Destination.
- Most In-Stock Orders Arrive Within Approximately 3–7 Business Days After Shipment.
- Special-Order or Manufacturer-Shipped Products May Have Longer Lead Times.
- Delivery Dates Are Estimates and May Be Affected by Carrier Delays, Weather, Holidays, or Other Circumstances Outside Our Control.
3. Shipping Charges
We keep shipping simple
- Free Standard Shipping Is Available Sitewide.
- Orders Under $50 Are Subject to a $10 Small Order Fee.
- Additional Charges May Apply to Oversized, Heavy, Freight, or Special-Handling Items.
- Any Additional Charges Will Be Displayed or Communicated Before the Order Is Completed Whenever Applicable.
4. Order Tracking
Stay Updated on Your Shipment
- When Tracking Information Is Available, You Will Receive It by Email After Your Order Ships.
- Tracking Information May Take Up to 24–48 Hours to Become Active After the Carrier Receives the Shipment.
- Some Products May Ship Separately or Directly From the Manufacturer.
- If You Have Questions About Your Shipment, Please Contact Builders Lock & Hardware.
5. Delivery Attempts
Please Make Sure Your Shipping Information Is Accurate
- Delivery Attempts and Procedures Are Determined by the Shipping Carrier.
- Some Deliveries May Require a Signature.
- Customers Are Responsible for Providing a Complete and Accurate Shipping Address.
- Additional Shipping Charges May Apply if an Order Must Be Reshipped Because of an Incorrect Address, Refused Delivery, or Failed Delivery Attempt
6. Delayed / Missing Shipment
We’re Here to Help if There Is a Problem With Your Delivery
- If Your Shipment Is Delayed, Please Review Your Tracking Information for the Latest Carrier Update.
- If Tracking Shows Your Package as Delivered but You Cannot Locate It, Please Contact the Carrier and Builders Lock & Hardware.
- Lost or Damaged Shipment Claims May Require a Carrier Investigation Before a Replacement or Refund Can Be Issued.
- Please Contact Us as Soon as Possible if You Believe Your Shipment Has Been Lost or Damaged.
7. Contact Us
If You Have Any Questions About Your Order or Our Shipping Policy, Please Contact Us.
- Email: dylan@builderslock.com
- Phone: [ 800-260-5625 ]
