Return Policy
November 4, 2026
At Builder's Lock & Hardware, customer satisfaction is important to us. We take pride in providing quality door hardware, cabinet hardware, and architectural hardware from trusted manufacturers.
We understand that sometimes a product may not be the right fit for your project. Please review our return policy below before requesting a return.
We understand that sometimes a product may not be the right fit for your project. Please review our return policy below before requesting a return.
1. Standard Returns
We accept returns on eligible, regularly stocked merchandise within 30 days of delivery, subject to the following conditions:
- Products must be unused, uninstalled, and in their original condition.
- All original packaging, instructions, mounting hardware, and accessories must be included.
- Products must be free from scratches, damage, modifications, or signs of installation.
- Proof of purchase or an original order number is required.
- All returns must be authorized by Builder's Lock & Hardware before being shipped back.
Returns that do not meet these requirements may be refused.
2. Special Orders & Non-Returnable Items
Many of the products we offer are ordered specifically for individual customers, including specialty finishes, custom configurations, and manufacturer-direct orders.
The following items are generally considered final sale and non-returnable:
The following items are generally considered final sale and non-returnable:
- Special-order or custom-ordered merchandise
- Custom-finished or made-to-order hardware
- Products that have been installed, modified, or altered
Some manufacturers may allow returns of special-order merchandise with prior authorization. These requests will be reviewed individually and may be subject to manufacturer restocking fees.
3. restocking fees
Approved returns may be subject to a restocking fee of up to 25%, depending on the product and manufacturer's return requirements.
Any applicable restocking fee will be communicated before the return is authorized.
Original shipping charges are non-refundable unless the return is due to an error by Builder's Lock & Hardware.
Any applicable restocking fee will be communicated before the return is authorized.
Original shipping charges are non-refundable unless the return is due to an error by Builder's Lock & Hardware.
4. Damaged, Defective, or Incorrect Items
We carefully process orders to ensure accuracy. However, if your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery.
When contacting us, please provide:
Your order number
A description of the issue
Photographs of the product and packaging, if applicable
We will review the issue and work with you to determine the appropriate resolution, which may include a replacement, manufacturer warranty claim, or refund.
Please retain all original packaging until the issue has been resolved.
When contacting us, please provide:
Your order number
A description of the issue
Photographs of the product and packaging, if applicable
We will review the issue and work with you to determine the appropriate resolution, which may include a replacement, manufacturer warranty claim, or refund.
Please retain all original packaging until the issue has been resolved.
5. Manufacturer Warranties
Many products sold by Builder's Lock & Hardware include warranties provided by their respective manufacturers.
Warranty coverage, duration, and eligibility vary by brand and product.
If you experience an issue with a product after installation, please contact us. We will assist you in identifying the applicable manufacturer warranty and determining the next steps.
Normal wear and tear, improper installation, misuse, and unauthorized modifications may not be covered under manufacturer warranties.
Warranty coverage, duration, and eligibility vary by brand and product.
If you experience an issue with a product after installation, please contact us. We will assist you in identifying the applicable manufacturer warranty and determining the next steps.
Normal wear and tear, improper installation, misuse, and unauthorized modifications may not be covered under manufacturer warranties.
6. How to Request a Return
To initiate a return, please contact Builder's Lock & Hardware with your order number and reason for the return.
Return Process:
Contact our customer service team to request return authorization.
Wait for confirmation and return instructions before shipping merchandise.
Carefully package the approved items in their original packaging.
Ship the merchandise to the address provided in your return authorization.
Once received, the returned items will be inspected before a refund is processed.
Please do not ship products back without prior authorization. Unauthorized returns may be refused.
Return Process:
Contact our customer service team to request return authorization.
Wait for confirmation and return instructions before shipping merchandise.
Carefully package the approved items in their original packaging.
Ship the merchandise to the address provided in your return authorization.
Once received, the returned items will be inspected before a refund is processed.
Please do not ship products back without prior authorization. Unauthorized returns may be refused.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Builder's Lock & Hardware or an approved defective-product claim.
We recommend using a trackable shipping method and purchasing shipping insurance for higher-value merchandise.
Builder's Lock & Hardware is not responsible for merchandise lost or damaged during return shipping.
We recommend using a trackable shipping method and purchasing shipping insurance for higher-value merchandise.
Builder's Lock & Hardware is not responsible for merchandise lost or damaged during return shipping.
8. Refund Processing
Once an approved return has been received and inspected, we will notify you of its status.
Approved refunds will generally be issued to the original credit or debit card used at the time of purchase within 5–10 business days following inspection.
Credit Card Processing Fees: Original credit card processing fees are non-refundable. Refunds will be issued for the eligible merchandise amount, less any applicable credit card processing fees, restocking fees, and non-refundable shipping charges, to the extent permitted by applicable law.
Please allow additional time for your bank or credit card provider to process the refund.
Approved refunds will generally be issued to the original credit or debit card used at the time of purchase within 5–10 business days following inspection.
Credit Card Processing Fees: Original credit card processing fees are non-refundable. Refunds will be issued for the eligible merchandise amount, less any applicable credit card processing fees, restocking fees, and non-refundable shipping charges, to the extent permitted by applicable law.
Please allow additional time for your bank or credit card provider to process the refund.
9. Order Cancellations
Orders for regularly stocked merchandise may be canceled before shipment.
Special orders, custom hardware, and manufacturer-direct orders may not be eligible for cancellation once processing or production has begun.
Please contact us as soon as possible if you need to cancel or modify an order.
Special orders, custom hardware, and manufacturer-direct orders may not be eligible for cancellation once processing or production has begun.
Please contact us as soon as possible if you need to cancel or modify an order.
10. Contact Us
If you have questions about a return, refund, warranty, or order cancellation, our team is happy to assist.
Builder's Lock & Hardware
Website: https://builderslock.com
Email: dylan@builderslock.com
Phone: [ 800-260-5625 ]
Please contact us through our website for return authorization or additional assistance.
Builder's Lock & Hardware
Website: https://builderslock.com
Email: dylan@builderslock.com
Phone: [ 800-260-5625 ]
Please contact us through our website for return authorization or additional assistance.